Frequently Asked Questions
Who can use PUSH products?
PUSH products are suitable for a wide range of users, including:
- Patients recovering from surgery or injury
- People managing chronic pain or inflammation
- Athletes and active individuals
- Physiotherapy and medical clinics
Always consult your healthcare provider if you have a medical condition or concerns before use.
Do I need a prescription to use PUSH products?
No prescription is required. However, PUSH products are often recommended or used under the guidance of healthcare professionals.
Where do you ship?
We currently ship within Canada.
How long does shipping take?
Orders are processed within 1 business day, and most products arrive within 1–2 business days after shipping. Delivery times may vary for remote locations or during peak shipping periods.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with tracking details so you can monitor your delivery.
Are PUSH products easy to use?
Yes. PUSH systems are designed with intuitive controls and simple setup, making them easy to use in both professional and home settings.
What is your warranty?
Warranty covers manufacturing defects for up to 6 months on Wraps and Hoses, and up to 1 year on main units.
Reach out to [email protected] for any warranty inquiries. Must be original purchaser with Proof of Purchase.
How do I contact customer support?
If you have questions about products, orders, or support, please contact our customer service team. We’re happy to help.